# Michael Heap - I Don't Want the Details (Highlights) ![rw-book-cover|256](https://michaelheap.com/.netlify/functions/og/i-dont-want-the-details) ## Highlights - Understanding an issue is not the same as fixing it. A good explanation can make things worse. Once everyone agrees that the behaviour was reasonable, the urgency to change anything disappears. ([View Highlight](https://read.readwise.io/read/01m4551s745zrd9a5zbgv3hdfy)) ^1060979851 - If everyone involved in the incident left the company tomorrow, would the fix still work? ([View Highlight](https://read.readwise.io/read/01m4554jvy3syc0vc87wz8m9sq)) ^1060980042 - Not every failure deserves a new process. That's how you build environments that no-one wants to work in. Sometimes the cost of preventing recurrence is higher than the cost of occasionally accepting the failure, and that's ok. ([View Highlight](https://read.readwise.io/read/01m4555kvnmebqjs4sd5kasvq9)) ^1060980078