# Adam Amran - Conflict Resolution Diagram (Highlights) ![rw-book-cover|256](https://readwise-assets.s3.amazonaws.com/static/images/article2.74d541386bbf.png) ## Metadata **Cover**:: https://readwise-assets.s3.amazonaws.com/static/images/article2.74d541386bbf.png **Source**:: #from/readwise **Zettel**:: #zettel/fleeting **Status**:: #x **Authors**:: [[Adam Amran]] **Full Title**:: Conflict Resolution Diagram **Category**:: #articles #readwise/articles **Category Icon**:: 📰 **URL**:: [untools.co](https://untools.co/conflict-resolution-diagram) **Host**:: [[untools.co]] **Highlighted**:: [[2021-02-17]] **Created**:: [[2022-09-26]] ## Highlights ### Conflict Resolution Diagram - The diagram is very simple and consists of three parts: Demands/proposals of the opposing sides: these are usually mutually exclusive which is what creates the conflict. Underlying needs or requirements of both sides Shared goal or objective that's behind the needs - In this case, you work the diagram backwards – from right to left. - Identifying the shared goal is necessary for finding a win-win solution. #### Example - Say you're debating redesigning your product website with your colleague. You're against the project but your colleague is pushing for it. ![1oJNGu](https://blog.iany.me/uploads/202102/Eh4AkT/1oJNGu.png)