# Adam Amran - Conflict Resolution Diagram (Highlights)  ## Highlights ### Conflict Resolution Diagram - The diagram is very simple and consists of three parts: Demands/proposals of the opposing sides: these are usually mutually exclusive which is what creates the conflict. Underlying needs or requirements of both sides Shared goal or objective that's behind the needs - In this case, you work the diagram backwards – from right to left. - Identifying the shared goal is necessary for finding a win-win solution. #### Example - Say you're debating redesigning your product website with your colleague. You're against the project but your colleague is pushing for it.